FAQ

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Return Policy

Return & Refund Policy – Print-on-Demand Products

Made to Order

All products (except vintage products) in my store are printed or produced on demand after an order is placed. I do not hold traditional stock of finished products.

Each order is produced specifically in response to a customer’s purchase. As production is initiated for each individual order, I kindly ask customers to review all product descriptions, images, sizing information, colours and material details carefully before placing an order.

Returns for Non-Defective Items

I do not offer voluntary returns or exchanges for non-defective items simply because a customer has changed their mind, ordered the wrong size, or no longer wants the product.

Where permitted by applicable law, products made to order or specifically customised for a customer may be excluded from the statutory right of withdrawal. This exception applies only where the product meets the relevant legal requirements for goods made to the customer’s specifications or goods with a clearly personal character.

For standard products featuring my existing designs, the right of withdrawal will be handled in accordance with the consumer protection laws applicable to the order. The fact that an item is printed after purchase does not, by itself, exclude the right of withdrawal.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from the product you ordered, please contact me as soon as possible. Include your order number and clear photographs of the item and its packaging where relevant.

I will review the issue and work with you to find an appropriate solution in accordance with applicable consumer protection laws.

Return Shipping

Where a return is legally required because a customer exercises a valid right of withdrawal, the customer is responsible for the direct return shipping costs if they were informed of this requirement before placing the order and applicable law permits it.

Return shipping costs for damaged, defective or incorrect items will be handled in accordance with applicable law.

Refunds and Consumer Rights

Any refunds required by law will be processed in accordance with the applicable consumer protection rules.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

Shipping Information

Shipping costs are calculated after you enter your address at checkout.

All wallpaper and fabric orders are printed on demand and shipped directly from my production partner. Production usually takes three to seven business days, followed by shipping time depending on your location.

If your order includes items from the Gift Shop, please note that these are shipped separately and may arrive at different times. Shipping costs vary and are calculated after you enter your address.

How Does Shipping Work for Vintage Items?

Vintage pieces work a little differently from the rest of my shop. Since every item is unique, I personally pack and ship each vintage treasure myself.

You’re always very welcome to contact me before purchasing. If you’d like additional photos, measurements, close-ups of maker’s marks or stamps, or want to know more about an item’s history or condition, just ask. I’m happy to take a closer look and share everything I know.

I want you to feel completely comfortable with your purchase and know exactly what you’re getting before your little piece of history begins its journey to you. ✨

Every vintage piece is packed by me, with plenty of care (and probably an unreasonable amount of bubble wrap). 🤭

Custom Scale Requests

Many designs can be adjusted in scale to better suit your project. If you need a larger or smaller pattern repeat for wallpaper, fabric, or other applications, please feel free to get in touch before placing your order. I’m happy to help ensure the scale works perfectly for your space.

Samples

I highly recommend ordering samples before placing larger orders. This allows you to see the colours, scale, and material in person and ensures the best result for your project. Please note that colours may vary slightly depending on screen settings and printing materials.

Commercial Use

If you plan to use my designs for commercial purposes, licensing is required. Purchasing fabric, wallpaper, or products does not transfer ownership or commercial usage rights. If you’re interested in commercial use, collaborations, or licensing opportunities, please contact me for more information.

Printing Information

All designs are printed on demand using professional digital printing methods. I always recommend ordering a sample before placing a larger order to ensure the colours and scale are right for your project.

Production Process

Each design is created by me and carefully prepared for print. Once your order is placed, it undergoes an additional preparation step before being sent to production, ensuring quality and consistency across all products.

Gift Shop Orders

Items purchased from the Gift Shop are produced and shipped separately from wallpaper and fabric orders. This means your order may arrive in multiple packages and at different times.

Wholesale Inquiries

Wholesale opportunities are available for selected products and collections. If you’re a retailer interested in carrying my designs, I’d love to hear from you. Please get in touch with a short introduction about your store, and I’ll be happy to share more details.

Press & Collaborations

For press features, collaborations, or creative partnerships, please feel free to reach out. I’m always open to thoughtful collaborations that align with my brand and aesthetic. Whether you’re a brand, publication, or creative studio, I’d love to hear more about your project.

Interior Designers & Trade

Interior designers, stylists, and industry professionals are warmly welcome. My designs are available for residential and commercial projects, and I’m happy to assist with samples, scale adjustments, or project-specific needs. If you’re working on a project and need guidance, feel free to get in touch. I’d love to help.